![]() what is out of scope or not part of the problem - it’s important not to zoom out too far when the problem has already been scoped.what problem is being solved, who is it a problem for and what are the causes.To deliver the policy intent, you should know: explore this further with the people who commissioned the work.work in collaboration with the policy team to help define this, for example using journey mapping.use GOV.UK to find related policy information to help understand the political context, for example legislation, guidance documents, responses to parliamentary questions and press information.examine any statements on your commission for information about the circumstances, what should change, requirements and limitations.know what has started the work, such as a sudden-onset or slowly emerging crisis, efficiency drive, political commitment, change in regulation or team plan.If the policy intent is not well defined or agreed, you should: What to do if the policy intent is not clear You may also have to take into consideration related policies, regulation frameworks, contractual commitments and devolved legislation. This will help you to identify any gaps or unanswered questions, and make sure work is not repeated. This information will come from the policy owner who might be a senior official or minister.Īsk the policy professionals working with you to share any research and evidence they have gathered from experts, delivery partners and users via public consultation. how will this be measured - this will allow you to evaluate the solution and explore whether other options might be more appropriate.who will be affected by the policy - think about what your users need, not what government thinks they want.what do ministers want to change - what is the intended outcome?.reading a Policy Lab blog post on Introducing a ‘Government as a System’ toolkitīefore you build or redesign a service, the main things you need to know are:.reading a short guide to policy for government digital professionals.completing an Introduction to policy on Civil Service Learning.You can find out more about policy making by: Your role may involve highlighting unintended consequences and risks and showing how a particular policy might not work. Service teams may have the opportunity to work with policy professionals to design a range of policy options so that ministers can make more informed decisions about which one to follow. ![]() ![]() Many government departments are trying to embed user-centred design into policy making. They make sure the effective delivery of policy, evaluating its impact and adapting as necessary. Policy teams design, develop and propose solutions to help meet ministerial objectives based on research and evidence. Both policymakers and service teams face similar challenges in translating government priorities into policies and services that affect people’s lives. Service teams are expected to deliver new, existing or changing policy when they are developing a service.
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